Frequently asked questions
What size tent do I need?
This guide for our tents will help you determine your capacity.
This guide for our tents will help you determine your capacity.
What's the difference between pole tents and frame tents?
- Pole Tents: Pole tents are made up of a tent top that is supported by center poles in the middle, side poles around the perimeter and stakes and guy lines that hold the tent up. Pole tents may also be referred to as canopies, party tents or rope and pole tents. Pole tents can range in width from 20’ to 100’ and can be virtually any length.
- Frame Tents: Frame tents consist of a tent top that is supported internally by a free-standing frame, usually made of aluminum. The frame eliminates the need for interior support poles providing an unobstructed event space. Frame tents allow for installation in a variety of locations such as decks, patios, and roofs. Although frame tents do not require stakes and guy lines to keep the tent up like pole tents, they still need appropriate anchoring to safely install them and prevent them from blowing away in the wind. Frame tents come in varying widths ranging from 10’ to 40’ and can be virtually any length. Frame tents are great for set-ups on concrete, asphalt, or any other hard surface that you don't want to have stakes driven into. There is an extra charge for providing concrete ballast to secure frame tents.
When should I make my reservations?
Early planning ensures product availability. We ask for a 50% down payment to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the day you request. In so much as we will turn other people away to accommodate your reservation, cancellations can result in forfeiture of your deposit. Please be sure of your plans before making reservations.
How do I make a reservation?
Simply click on the "Make Reservation" link on this website. You'll be directed to our real-time inventory. Select the items that you would like for your date and provide the necessary information. Reservation is not considered binding until we receive the down payment. At this time, we accept cash, checks, Venmo, and all major credit cards.
What is the damage deposit?
We carry a refundable $100 damage deposit on all tent and dance floor rentals. If all items are returned with reasonable wear and tear, the deposit will returned within a week rental. The damage deposit may be kept in full or in part if damage exceeds reasonable wear and tear. Weather conditions that cause damage to any/all equipment are not considered to be a part of the damage deposit and customer is not liable.
Is there a set-up charge and/or delivery charge?
Hat Trick Tents rentals includes ALL set-up. There is NO additional fee for set-up.
For residents living in Shiawassee County within a 14 mile radius (from 1961 W. M-21), there is NO delivery charge (with a $100 minimum order). For delivery outside of Shiawassee County, a delivery fee applies (based on mileage).
When comparing prices with other rental companies, be sure to inquire about set-up and/or delivery charges.
What color choices do I have for linen rentals?